Wednesday, December 07, 2005

What's a blog for, if not to complain about UPS?


I ordered a package from the US. I didn't know it was coming by UPS, no-one told me. "By Air" it said on the company's website. I guessed, you know, pixies or something. So I was quite surprised on Monday evening to come home and find a UPS InfoNotice in the hall telling me that the driver had tried to deliver the package at 9.40am. Surprise surprise, I was at work. There was nothing on the notice to tell me when they would be back to deliver again, because Irish delivery guys never like to tell you anything, because then you might expect some fucking level of fucking customer service from them.
Anyway, mea culpa, I forgot to bring the InfoNotice to work the next day and didn't call them. Sure enough, the driver had been and left another one, this time at 9.10am. Again, no clue as to when this masked stranger might turn up again, but I had a pattern to work from so I guessed it would be today. So I rearranged my morning and reckoned I would go into work a little bit late.
And I waited.
And I waited.
And I waited.
At 10.30 I called UPS and was told that the driver had left the depot with my package and that if I didn't want to wait for him I could always feel free to drive over to Ballymount Industrial Estate and get the package myself. I declined.
And I waited.
And I waited.
And I waited.
At 1.30pm I called UPS and asked if they had any idea when I might get my package. The girl on the phone said no, they don't give times, but it would "probably" be before 5pm. I pointed out to her (in a much more polite way than I am doing now) that shipping companies with far less sophisticated networks can at least tell you within three hours or so when they're likely to deliver. Mighty UPS, one of the biggest delivery companies in the world, apparently, can't do that. I asked, very politely, if there was some way I could register a complaint. The girl said yes, she took my name and phone number and said she had registered it.
So I waited.
And I waited.
And I waited.
At 5pm I phoned them again and got someone who could be based in Ireland, but let's face it, is more likely to be based in a faraway land. She left me on hold for 15 minutes while she checked where my package was. It turns out, right, that the driver had to return to the depot early and couldn't complete his deliveries today. So I would get my package on Friday.
Good thing it's not important, I told her. I then apologised to her for being abrupt, but said that I was pissed off and even though I wasn't pissed off with her, she was the one on the phone. She laughed and said that the despatch centre was very busy at the moment.
It amuses me that some poor woman who is possibly on the other side of the world is trying to make amends for the fact that Irish delivery guys just don't change. Just because White Van Man is now Brown Van Man doesn't make him any happier about sitting in heavy traffic on a rainy day.
All this over some stupid Christmas present that the person may not even like or want.
My humour is not good today.

3 comments:

Ray said...

Could you get them to deliver to work instead?

accentmonkey said...

In fact, this is what I did. And the UPS guy eventually turned up, all happy and jolly and with the package covered in orange URGENT stickers so that I would know what a good job they were doing.
I do not like them still.

Ray said...

For every day they're late, they add another Urgent! sticker to your parcel!